The mechanics
How QR code ordering works. From the code to the service, in one gesture.
The flow
Four steps: Scan, Menu, Order, Delivery.
Light for the guest: scan a code and order from the phone's browser, with no app to download and no account to create. Governable for the property: every order arrives already routed, with the exact location.
- 01
Scan
The guest scans the QR code of their own location: the totem on the side table, the code in the room, the one on the restaurant table. A page opens in the phone's browser. No app, no account.
- 02
Menu
The digital menu opens in the guest's language, with photographs of the dishes and allergen information: it is multilingual without anyone translating out loud. Besides food and drink it can carry bookable services and experiences.
- 03
Order
The guest builds the order in a few taps and closes it with integrated payment or a room charge. The order is written from the start: no verbal ticket, no double entry.
- 04
Delivery
The order reaches your team routed to the right station — bar, kitchen, floors — and geolocated by position. Whoever serves already knows where to go.
Two sides
What the guest sees, and what your team sees.
The guest
An object and a page. A totem carrying the property's mark, and a menu that opens in two seconds in their own language. Nothing to install, nothing to register, no password to remember, nobody to call.
Your team
A queue of orders with the location, the department and what is needed. Nothing transcribed, nothing repeated at the bar, nothing held in memory. The time that goes into collecting orders goes back into hosting.
Management
The day as it happens: what is being ordered, where, which locations are active — and every area at once, instead of one at a time.
The ordering point
The QR code becomes an object, not a sticker.
The code lives on something made to stay in view without intruding: a compact, free-standing black vertical plaque with the property's mark at the top, the invitation to order, and the QR code for that location. Totems are made to order and customised to the property. QR totems for hotels and beach clubs
Our method
Three steps, taken with you.
- 01
Property review
You walk us through the property on a video call and we map the locations together: rooms and suites, loungers, umbrellas, tables, terraces, common areas, following the numbering you already use.
- 02
Tailored setup
We load the menu ourselves, in the languages you need, with photographs and allergens; we configure the areas and bring the design onto your brand, totems included.
- 03
Support in the first services
We support your team through the first services, when it is decided whether a system gets used or worked around.
For properties that operate by season, the contract follows the season.
Further reading
Have a question? All the answers are on the FAQ page.
Read the FAQ
Request a demo
A demo on your menu, in your own spaces.
You tell us how service is organised; we show you how it would work at your property. It is a video call of around 20 minutes with our team. You see both sides: the property's, with orders arriving already routed, and the guest's, ordering from a phone.
Or write to us directly: info@oorders.it